Agent Portal Login - FAQs and Troubleshooting

Go to this website address: https://agent.allhomes.com.au/agent/dashboard/index.ah

Enter your user-name and password.

Forgot your password? No problem. See this article for more details: Reset your Allhomes Agent Portal password

 

A team member with Office Manager access will be able to change your login details.

See this article for more: How to change/update login details

Yes, you can have logins to multiple accounts, however each user-name must be different.

For example, if Berger Macdonald already has a login for one account and his user-name is ‘Berger.M’ for a different account, his user-name might be ‘B.Macdonald’.

Anyone on your team with Office Manager access will be able to set up this up within Agent Portal.

See this article for more details: Add or edit staff members on Agent Portal 

Unfortunately, we can not link one Agent Portal account to another. If you need to login to more than one account, you can have a second login set up on the other accounts you need to access.

Your Agent Portal login could be your email address or a name/nickname eg: ‘Berger.Macdonald’ or ‘B.mac’

If you’ve forgotten your login details, one of your Office Manager team members will be able to log in to Agent Portal and check your user-name, but not your password.

To find a team members user-name, from Agent Portal home page, click on My Agency then click on the team members name.

 

Click on Login Details and the username will appear in the top half of the page. From there you can enter and save your password.

See this article for more details: How to change/update login details 

If you have forgotten your password and can’t reach your team member with Office Manager access, click the Support icon to contact Domain Group support and we’ll help. 

Allhomes has separate logins to Domain and CRE, however, this may change at some point in the future.

Domain and Commercial Real Estate share the same login and agent admin platform, so a Domain agent admin login can also access CRE.

An Allhome login is unique and can only be added to one Agent Portal account. Simply login and see what agency account your in. It’s not possible for a login to be used on two separate Agent Portal accounts.

A team member with Office Manager access can login to Agent Portal and see all other team members’ Permission.

From Agent Portal home page, click on My Agency then click on the team members name.

Scroll down to Permissions and you’ll be able to see what’s selected, and make any changes.

If your on Agent Portal and your seeing an error message saying ‘Temporary Problem’ or ‘Allhomes is experiencing a problem’ or something similar, it could mean that you need to clear your browsing data.

See this article for more details: Is Agent Portal down?

Although this has never happened to an Allhomes account you can never be too careful.

If you receive an email enquiry for a listing you don’t recognise, someone could be trying to obtain your login details.

We will never send an email or text message asking for your login details. If you have received any email or text message that redirects you to a login page, or asks for your login details, someone is trying to obtain your login details.

If someone has started contacting you directly, outside of the Allhomes enquiry system, please be very cautious.

If in doubt, click the Support icon to contact Domain Group Support team for further assistance.