How can I remove a staff member from our agency’s Agent Portal account?
You can remove staff members via the My Agency screen in Agent Portal.
Let’s take a quick look at how to remove a current staff member from your Agent Portal account.
Only a team member with Office Manager access will be able to remove team members.
Contact Domain Group Support via the Help icon to enable or disable team members' Office Manager access.
- Login to Agent Portal and click My Agency in the top menu
- Find the team member you wish to remove and click the Delete icon in the right most column.
You will only be able to remove team members that do not have Office Manager access (visible below the team member's name).
- Click Delete on the confirmation screen
If you get an error - Cannot delete staff member *agent name* while they have # active listings, it's because the agent has live listings assigned to them. These listings either need to be removed or assigned to another agent.
You will notice an alert confirming the staff member has been removed.