Agent Portal isn't working

Is Agent Portal down?


Eek! Hope not. Try Incognito or Private Browsing Mode, and Clear your cookies, cache and browsing history.

If you are experiencing difficulty trying to access Domain/CRE Agent Admin or Allhomes Agent Portal, or certain pages, there are 2 immediate things you can try before having to contact Domain Group support.

 

Try Incognito or Private Browsing Mode


By opening an ‘incognito’ or 'Private' browsing window, your browser is not using any of its stored information - it's downloading information fresh from the World Wide Web.

 

If using Chrome If using Internet Explorer If using Firefox
Right-click (PC) or Control-Click (Mac) on the Chrome icon, then click New Incognito Window.

 

If you are in an incognito or private window, and Agent Portal suddenly starts working like usual, it means you will need to clear your cookies and/or cache.


Clear your cookies, cache and browsing history


Things may have changed

Browsers are continuously making slight updates, so you may need to do this quick Google search: How do I clear my cookies and cache? Otherwise, here are our most recent methods.

I'm Using Google Chrome
  • If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
  • If you have a Mac, hold Command + Shift + Delete on your keyboard.
  1. Select 'Clear the following items from': Time range - All Time.
  2. Select the checkbox next to Cached images and files.
  3. Select the checkbox next to Cookies and other site data.
  4. Click Clear browsing data.
  5. Close all internet windows and re-open
I'm Using Internet Explorer
  1. Hold Ctrl + Shift + Delete on the keyboard.
  2. Click to clear the Preserve Favorites website data checkbox.
  3. Select the checkbox next to Temporary Internet files and website files.
  4. Select the checkbox next to Cookies and website data.
  5. Click Delete.
  6. Close all internet windows and re-open.
I'm Using Microsoft Edge
  1. Hold Ctrl + Shift + Delete on the keyboard.
  2. Select the checkbox next to Cookies and saved website data.
  3. Select the checkbox next to Cached data and files.
  4. Click Clear.
  5. Close all internet windows and re-open.
I'm Using Mozilla Firefox
  • If you have a PC, hold Ctrl + Shift + Delete on your keyboard.
  • If you have a Mac, hold Command + Shift + Delete on your keyboard.
  1. Set Time range to clear to Everything.
  2. Select the checkbox next to Cookies.
  3. Select the checkbox next to Cache.
  4. Select the checkbox next to Active Logins.
  5. Click Clear Now.
  6. Close all internet windows and re-open.
I'm Using Safari
  1. Click Safari in the upper left corner of the screen.
  2. Click Preferences.
  3. Click Privacy.
  4. Select Remove all Website Data.
  5. Click Remove Now.
  6. Close all internet windows and re-open.

 


Check Blockers


If you're waiting for a page to load, check the URL bar of your browser to see if there are any 'stop signs' or red exclamation marks. This would indicate that you have some kind of blocker preventing certain elements, or the page itself, from loading correctly.

You will need to disable the blocker so that the page can work properly.

 

 Still having troubles?

If you have tried these actions and are still not able to access Agent Admin or Agent Portal, contact Domain Group support so we can assist further.

Note: Monday mornings are peak traffic for reports. If you are having difficulty generating a new report on a Monday, try waiting for 10 - 20 minutes and try again.

If you have any feedback about this article please let us know in the comments.
If you need further assistance from our Support Team contact us via the Support icon during business hours.

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