There's a fraudulent listing on AllHomes
OK, here's what to do if you see a suspicious listing on AllHomes, and how this can be prevented.
Contact AllHomes Support immediately to report the suspicious listing. Never contact an 'agent' via email or any platform other than AllHomes website or app. If you are an agent and you receive an enquiry on an unfamiliar listing, contact AllHomes Support immediately on 1300 255 466.
What is a fraudulent listing?
Fraudulent listings are created by fraudsters illegally using the account of a legitimate agent or private advertiser.
The fraudsters create a webpage that looks exactly the same as our login page. The only giveaway is a subtle difference in the URL. The fraudster then sends fake ‘enquires’ to advertisers. When the advertiser clicks on the link it takes them to the fake webpage. When the advertiser enters their username and password, these credentials are collected and the page redirects to the real login page. If the user is not paying close attention they may simply think that the page didn’t load properly or they mis-typed their password.
At some point in the future, the fraudster will log into the advertiser's account, and change the contact details or create a number of fake listings luring property searchers to pay a deposit for the property prior to inspecting. Learn more about phishing and how to protect yourself.
If you are an agent: It’s any property in your stock list that you don’t recognise or any enquiries on a property you don’t recognise.
If you are a property searcher: Sometimes, the listing will ask you to contact the ‘agent’ via a Hotmail or Gmail account and not through the AllHomes web form. Usually, it’s a really great apartment for a really low price....
Every time, the ‘agent' will ask you to deposit money without you even seeing the apartment, and promising to send you the keys once they have the deposit.
Contact AllHomes Support immediately and report the suspicious listing.
If you are an agent and you receive an enquiry on an unfamiliar listing, contact AllHomes Support immediately.
The key to preventing fraud listings is with 2-factor authentication (2FA).
With this enabled, if someone manages to obtain your password, it won't be enough to access your account.
At AllHomes we use mobile phone-based two-factor authentication. It uses a mobile phone to further confirm your identity when logging in.
When your new login is created and you log in for the first time, you will be asked to enter a password and your mobile number.
You will enter your username (email address) and password. You will be sent a security code via text to your mobile, which you will also enter when logging in.
Since 2FA was introduced to AllHomes, the number of security incidents has been almost eradicated, keeping agencies and users safe from malicious activity.
We also have a number of systems to detect when a fraudulent listing has been created and take action to remove them as soon as possible. We also have a procedure that includes contacting the agency, and any users that have sent an enquiry via AllHomes, to ensure they remain vigilant.
See this article for more information on 2FA
See this article for our tips on safe renting: Tips on safer renting and how to recognise a fraudulent listing