Transfer or move listings

How can I transfer, merge or move listings?

You can request for listings to be transferred to another agency via our Listing Transfer Request form.

Listings can be transferred under the following scenarios:

• If you are a Private Advertiser transferring your listing to be managed by a Real Estate Agency.

• If you are a Real Estate Agency transferring a listing to another Real Estate Agency.

Please note: Listings cannot be transferred from a Real Estate Agency to a Private Advertiser.

Mandatory Requirements

• Approvals: All transfer requests between agencies must be approved by both the "From" and "To" agencies. Written permission must be supplied within the Listing Transfer Request form.

• Private Transfers: Requests between a private advertiser and an agency must be approved by both parties, with written permission provided in the form.

• Data Consistency: Before the transfer date, all listings must be present in the receiving agency's CRM.

• Address Matching: The receiving agency must ensure the property address is formatted exactly as it appears in the current listing. Any discrepancy in the address format during migration can result in duplicate listings and incorrect billing.

• CRM Sync Timing: The receiving agency must not push an update via their CRM until the transfer has been officially confirmed as complete by the Allhomes Support team.

Important Notes

• Private Advertisers: It is not possible to transfer a listing from an Agency to a Private Advertiser.

• New Developments: To transfer new development child listings, you must contact your Allhomes Account Manager directly.

• Avoid Duplicates: Ensure that you and your CRM provider follow all instructions provided by Allhomes Support carefully. Although we have internal processes to mitigate errors, we strongly suggest monitoring your stock list and next billing cycle to ensure no duplicates or double-charges have occurred.

• Internal Agent Changes: A Listing Transfer Request is not required to move listings between agents within the same agency. Updating agents on listings can be done via the Agent Portal or your CRM.